Hello there!
⏰ This newsletter is 750 words, which is approx. a 3.5-minute read.
2023 was a year of stark contrasts. 🔥❄️
We witnessed bold experiments with the four-day workweek and navigated the turbulent waters of tech industry layoffs and hiring freezes.
The call for pay transparency grew louder, while the tug-of-war over returning to the office intensified between employees and employers.
And then, the game-changer: the emergence of ChatGPT and generative AI marking a technological leap.
It was a year of triumphs to toast 🥂, setbacks to ponder, and endless lessons to absorb.
As you navigate the highs and lows of 2023 and put your plan together for 2024, do you know what lies on the horizon? And what should you brace for?
Here's a glimpse into 2024 with four bold predictions about employee experience.
Brought to you by our CEO, Kiran Menon. Affirmed by Employee Experience experts globally.🌍
If hybrid work is here to stay, what should you be most worried about in 2024 and the years to come?
Your internal communication.
Without effective and consistent communication practices, hybrid work can:
⚠️ Create information silos where one part of the organization is out of sync with another, escalating misunderstandings and leading to decreased productivity.
⚠️ Cause an ‘out of sight, out of mind’ effect where remote workers may get overlooked for opportunities and recognition. And without a sense of community, employees may feel disconnected and disengaged.
So yes, in 2024, communication will be a major focus area.
“Communicating effectively is not about what you say but how you say it and how many times you say it.”
- Bill Brown, Author - Don’t Suck at Recruiting (Listen to Podcast)
📈 Data visualizations in the form of pie charts, graphs and dashboards are engaging. But you still have to scan and analyze them to get your answers.
With generative AI, you can hop skip and jump that step.
Directly ask a question and get answers in a matter of seconds while generative AI crunches data in the backend.
Imagine, getting answers to questions such as your employee turnover rate or employee absenteeism rate in a team year on year without having to look at dashboards or graphs.
Well, that’s the future. Near future. Brace for it.
“For HR people who are not data scientists by trade, ChatGPT [generative AI] when infused with HR platforms will let you ask questions in the form of prompts…and will pull together all the data and churn out answers.”
- Peishan Tian, Executive Director of Brand-led Employee Experience at Landor (Listen to Podcast)
CIOs will no longer stand with folded arms on the sidelines. They will be actively involved in your employee experience initiatives. And that’s because you hold access to more employee data than ever before. The security and privacy aspects of employee data cannot be overlooked. And the responsibility directly falls on the shoulders of your CIO and IT team.
Expect to work more closely with your IT team to create data infrastructures that enable secure portability of data across and outside the organization.
Last but not least: HR will be expected to do more with less.
Consequently, collaboration across departments 🤝 will become a key to success. Because as we've always said and will continue to till the cows come home - EX is not just an HR problem!
Which also means HR teams will grow leaner. With more collaboration, optimization, and automation of busy work, HR teams will become more efficient and effective.
“The moment you think of EX as just an HR problem, you’re looking at it from a very narrow, blinkered perspective. Ideally, you need to have your Admin, IT, finance, leadership, all of them to come together to build a great employee experience.
- Dr Janel Field, Workplace Experience Strategist at one of the largest financial services companies globally (Listen to Podcast)
⭐ Read: Which EX platforms are transforming the modern workplace? We evaluated 8!
🎙️🎙️ On the EXtra! EXtra! Podcast: Peishan Tian on embedding brand into culture and employee experience
⚖️ Read: The elusive art of measuring employee experience
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👥 Why 'Employees First, Customers Second' is a sound strategy for uncertain moments
🚫 Six leader/worker disconnects affecting workplace well-being
🏢 Most HR pros say RTO is creating a retention problem
That’s all from us for 2023.
Happy holidays, and here's to a fantastic 2024!
Hello there!
⏰ This newsletter is 750 words, which is approx. a 3.5-minute read.
2023 was a year of stark contrasts. 🔥❄️
We witnessed bold experiments with the four-day workweek and navigated the turbulent waters of tech industry layoffs and hiring freezes.
The call for pay transparency grew louder, while the tug-of-war over returning to the office intensified between employees and employers.
And then, the game-changer: the emergence of ChatGPT and generative AI marking a technological leap.
It was a year of triumphs to toast 🥂, setbacks to ponder, and endless lessons to absorb.
As you navigate the highs and lows of 2023 and put your plan together for 2024, do you know what lies on the horizon? And what should you brace for?
Here's a glimpse into 2024 with four bold predictions about employee experience.
Brought to you by our CEO, Kiran Menon. Affirmed by Employee Experience experts globally.🌍
If hybrid work is here to stay, what should you be most worried about in 2024 and the years to come?
Your internal communication.
Without effective and consistent communication practices, hybrid work can:
⚠️ Create information silos where one part of the organization is out of sync with another, escalating misunderstandings and leading to decreased productivity.
⚠️ Cause an ‘out of sight, out of mind’ effect where remote workers may get overlooked for opportunities and recognition. And without a sense of community, employees may feel disconnected and disengaged.
So yes, in 2024, communication will be a major focus area.
“Communicating effectively is not about what you say but how you say it and how many times you say it.”
- Bill Brown, Author - Don’t Suck at Recruiting (Listen to Podcast)
📈 Data visualizations in the form of pie charts, graphs and dashboards are engaging. But you still have to scan and analyze them to get your answers.
With generative AI, you can hop skip and jump that step.
Directly ask a question and get answers in a matter of seconds while generative AI crunches data in the backend.
Imagine, getting answers to questions such as your employee turnover rate or employee absenteeism rate in a team year on year without having to look at dashboards or graphs.
Well, that’s the future. Near future. Brace for it.
“For HR people who are not data scientists by trade, ChatGPT [generative AI] when infused with HR platforms will let you ask questions in the form of prompts…and will pull together all the data and churn out answers.”
- Peishan Tian, Executive Director of Brand-led Employee Experience at Landor (Listen to Podcast)
CIOs will no longer stand with folded arms on the sidelines. They will be actively involved in your employee experience initiatives. And that’s because you hold access to more employee data than ever before. The security and privacy aspects of employee data cannot be overlooked. And the responsibility directly falls on the shoulders of your CIO and IT team.
Expect to work more closely with your IT team to create data infrastructures that enable secure portability of data across and outside the organization.
Last but not least: HR will be expected to do more with less.
Consequently, collaboration across departments 🤝 will become a key to success. Because as we've always said and will continue to till the cows come home - EX is not just an HR problem!
Which also means HR teams will grow leaner. With more collaboration, optimization, and automation of busy work, HR teams will become more efficient and effective.
“The moment you think of EX as just an HR problem, you’re looking at it from a very narrow, blinkered perspective. Ideally, you need to have your Admin, IT, finance, leadership, all of them to come together to build a great employee experience.
- Dr Janel Field, Workplace Experience Strategist at one of the largest financial services companies globally (Listen to Podcast)
⭐ Read: Which EX platforms are transforming the modern workplace? We evaluated 8!
🎙️🎙️ On the EXtra! EXtra! Podcast: Peishan Tian on embedding brand into culture and employee experience
⚖️ Read: The elusive art of measuring employee experience
👥 Why 'Employees First, Customers Second' is a sound strategy for uncertain moments
🚫 Six leader/worker disconnects affecting workplace well-being
🏢 Most HR pros say RTO is creating a retention problem
That’s all from us for 2023.
Happy holidays, and here's to a fantastic 2024!
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